Wine Club FAQs
I signed up for the Terravista Vineyards Wine Club, now what?
Well, come and visit us on the Naramata Bench to start! And thank you for joining us on this farming adventure. We will give you priority tastings, tours and set aside time for you in our cellar.
Once you have filled out your information and selected a wine club to be part of you will receive an email confirmation from us explaining your membership benefits, answers to some frequently asked questions, and details about your first wine club shipment. There is no cost to join, but we ask that you commit for a minimum of 1 year (2 shipments) to receive the full Terravista Vineyards experience.
We also do some of our small-lot releases in the other months (February/July/November).
Does my 10% discount apply to extra orders?
Yes! Your phone, email or online orders, and purchases made at the winery will all be subject to a 10% discount.
Can you add wines to my club shipment?
Yes! We can ship extra wines in a minimum amount of 6 wines. With some of our small lot releases, we allow 3 wines. Remember, your 10% discount applies to all these wines. There is a flat rate shipping fee of $30 on all orders above 3 bottles.
How do I add wine to my club shipment?
Additional wine orders for club members can be made by contacting the winery or ordering online with the email associated with your membership. Please email us with your additional wines 7 days before shipping date so we can ensure your wines are included with your club shipment.
When will my wine shipments be sent?
Wines will be shipped twice a year. They will be shipping in April and October. Please make sure your address is up to date. You can activate and login to your account to update your information, or you can contact us at wineclub@terravistavineyards.com for any changes to your account.
6 bottle & 12 bottle Shipment Dates:
• during the last weeks of April
• during the last week of October
If you are picking up your wine, it will be ready at the winery at the dates specified - first week of May. In October, our tasting room will be closed so we can arrange a convenient appointment for pick up.
Can I select my own wines for the Wine Club?
Wines will be selected by our team before each club shipment. Due to the boutique nature of our winery, no substitutions can be made. Additional wine orders for club members can be made contacting the winery, or you can just go to the store and buy wines at any time and your discount will apply.
Spring 2025 Example for the 12 bottle club: Albariño, Fandango, Viognier and Figaro, Cabernet Franc.
Fall 2025 Example for the 12 bottle club: Figaro, 2-3 Focus Series Wines or Exclusive wines such as Syrah and Sparkling Brut, Albariño , Fandango.
When will my credit card be charged?
Credit cards will be processed within 1 week prior of each shipping date. If your credit card information is not up to date, you will be contacted by the winery for your new credit card details prior to the shipment or you can login in to your account to update your details.
What happens if I don't pick up my wine?
If you are unable to pick up your wine within a month, please let us know and we can arrange to have your wines shipped to you.
What does it cost to ship?
We charge a flat fee of $30 per shipment for all members** Please note that Club members are responsible for informing us of any address changes as they must be received 14 days prior to shipping day. Additional shipping charges will apply for any redirected shipments. If you are in a rural area or shipping charges exceed a reasonable amount, we may ship via Canada Post.
Do I have to be home to sign for my wine club shipment?
All members must be minimum 19 years of age and when shipping wine we do require a signature from an adult 19 years or older. If you are not home during business hours, we encourage having your wine club shipment sent to your place of work.
How do I update my credit card details, email address or shipping address?
The easiest way to update your contact details is to log in to your wine club account at https://www.terravistavineyards.com/account/login and update your shipping and billing information in the Wine Club Memberships tab. If you have not yet activated your account, send us an email at wineclub@terravistavineyards.com or call the winery directly at 778-476-6011 and we will send you the activation email.
How long do I have to sign up for?
We ask that you try our Wine Club for a minimum of 1 year (2 shipments) to receive the full Terravista Vineyards experience. If you decide it's not the right fit for you, we can help cancel after you've received your shipments.
How do I cancel my membership?
If you wish to cancel, please let us know within 2 weeks of our next scheduled shipment (April 10 for Spring and October 10 for Fall). You may send an email to wineclub@terravistavineyards.com to coordinate. We will continue with shipment until written notice is received & cannot guarantee cancellation if notice is given later than 14 days.
**Please note we are currently shipping to some but not all Canadian provinces. Feel free to reach out if you have any questions regarding this.
Finally - if you are interested in En Terre wines only - we will be developing a list for members. Email us here to express your interest.
Some Notes for Alberta Residents as of January 2025
We are excited to now be able to enter the restaurant and retail market in Alberta as well as ship directly to you at your doorstep. The AGLC in Alberta is now charging an "AGLC fee" per bottle so in your final cart when you purchase as a wine club member you will see a fee per 3-pack or a fee per bottle instead of a provincial sales tax. The fee is added onto your order and then discounts it as well, but the total paid ends up being $2.93 per bottle for the AGLC fee.
Please get in touch if you have any questions about this!
We at Terravista Vineyards have a commitment to you as a Club Member. You are part of our family and we want you to think of our boutique winery as your winery! We invite you to let us know when you plan to visit so we can arrange a tour of the winery to enjoy with your complimentary tasting!